With Q1 well underway, we like to reflect on the previous 12 months and solidify plans for the rest of 2024. The equivant Supervision and Pretrial team traveled around the country in 2023 for customer implementations, onsite support visits, and national conferences. We had many opportunities to survey and discuss pressing industry issues with these topics being the most prominently heard: a shortage of critical resources, the need for streamlining approaches to effectively communicate and collaborate with stakeholders, options for trauma-based training and tools, and more information on best practice approaches to assess and serve clients. Surveys conducted at conferences revealed that while most agencies provide trauma-based training, teams feel they do not have the tools and support they need to successfully manage caseloads and measure outcomes. In addition, pretrial agencies are seeking communication tools within their software platforms to engage stakeholders and streamline their day-to-day.
In 2024, software that makes increased face-to-face time possible and tailoring services and case plans continue to be areas of focus. In addition, creating comprehensive customer experience strategies will set premium software solutions providers apart from competitors. Below, we explore more about what we learned from 2023 and what we can expect this year, including our thoughts about customer experience.
2023 Year in Review—Looking Back and Looking Forward
As we reflect on the past year, equivant Supervision + Pretrial is proud to have witnessed reform momentum alongside an
increased investment in programming throughout the country. These evolutions have changed supervision and pretrial processes to promote fairness, support open communication, and embrace innovation. Our team is looking forward to seeing these reforms and trends continue to transform the corrections landscape. Read More >>
What Should You Expect From Your Customer Experience?
Customer experience, sometimes known as CX, refers to the overall interaction a customer has with a
company throughout their entire journey. It encompasses every touchpoint, from initial awareness of the organization and consideration of the solution to the purchase, use of a product or service, and beyond. Ultimately, a positive customer experience equates to customer satisfaction – which is integral to our mission at equivant Supervision and Pretrial.Read More >>
Safeguarding Data in Your Case Management System... read more
How the COMPAS Assessment Acknowledges and Incorporates Trauma Identification into the Assessment Process...read more
Enhancing Justice: How a Dedicated Judicial Portal Creates Efficiencies... read more
Pretrial Release Assessments – Measuring What Matters...read more
Meet Christopher Chase, equivant Supervision Implementation Specialist
Chris joins the equivant Supervision team after a tenure at the Virginia Department of Corrections (DOC) working in Intensive Supervision before taking on Senior Probation Officer with the Gang and Intensive Supervision unit. Chris received his Gang Specialist certification while at VADOC and was a regional representative and treasurer for the Virginia Probation and Parole
Association (VPPA). Prior to the DOC, Chris was a case manager in Washington DC at the Department of Youth and Rehabilitative Services.
Chris will be primarily responsible for implementation, training and business analyst work. Please join us in welcoming him in his new role!
